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Customer Service Phone:


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Customer Care Hours:

Mon-Fri 9am-5pm EST

Pet Dreams Policies


We are open from 9:00 - 5:30 EST Monday - Friday.

Privacy and Security Policy

We respect your privacy and want to protect your personal information. We will never provide or sell personal information to third parties. It is our policy that your personal information, such as your name, address, email, and telephone number is private and confidential. This information will be used only to make sure that your order gets delivered to you in the timeliest manner possible.

Secure Ordering

All online transactions through our website are handled with industry-standard SSL encryption. This means that when you enter your credit card number into our secure order form, your information goes through a highly secure encryption process which prevents any person on the Internet from seeing your information. Within just a few seconds, it reaches our credit card authorization server, is decrypted, and is quickly authorized without any human intervention. As surprising as it may seem, this process is considerably safer than turning your credit card over to a waiter in a restaurant. If you still feel uncomfortable about entering your credit card information online, we would be more than happy to process your order over the phone. Simply call us; 1-866-Pet-Dreams (738-3732) and one of our sales associates can help you out right away.


You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian.


If you have any additional questions, please feel free to email us at or call us toll free at 866-Pet Dreams (738-3732).